Orientation Manual

An orientation manual is the final product of the substantial planning work we’ve done across your organization during an engagement, and the ultimate repository of everything we created during operational planning and transition planning. These manuals are not simply static documents, but instead serve a multitude of functions for your organization, featuring a department-by-department overview that includes scope of services, hours of operation, description of operations and accompanying workflows, staffing with details on roles and responsibilities, performance targets and service standards, and contact information. They also serve as a training and orientation handbook before and during transition into a new space or during new staff on-boarding. Consider it the manual of any new facility or process—a vital guide to making the most of the improvements you’ve implemented.