Sometimes, a picture really is worth a thousand words. At Blue Cottage, we conduct photo journal exercises to gain insight into the perspective of users at your organization. We give users cameras and ask them to take photos in response to a question or prompt. For example, staff may be asked to take photos of things that work well on their unit and things that need improving—an opportunity to give feedback in ‘real time’ by creating a visual picture of a problem or opportunity instead of having to recall these issues in subsequent meetings. The exercises make users more aware of the issues around them, prepare them to think creatively, and generate productive conversations in meetings. The end result is documentation of challenges and opportunities that need to be addressed, but might otherwise be overlooked.