Post Occupancy Evaluation

Once a facilities project is complete, you need to know if it’s performing the way you expected. We review the original project goals, and then measure everything in the new space to see how it compares to the original objectives. We look at metrics such as functional effectiveness, staff satisfaction with new processes, and patient satisfaction with the new environment. For organizations that continually invest in improvement projects, this serves not only as a measure of success, but also as an institutional memory and a learning tool.